Refund & Return Policy
Calendra — Refund & Return Policy
Last updated: 10/09/2026
90-Day Money-Back Guarantee
At Calendra, we stand behind the quality of our products, which is why we offer a 90-Day Money-Back Guarantee under the conditions below. By completing a purchase on our website, you confirm that you have read and agree to this Refund Policy, including all eligibility requirements and limitations.
1. Refund Eligibility
To qualify for a refund, every one of the following conditions must be met:
- Your refund request is submitted within ninety (90) days of the confirmed delivery date.
- Requests submitted more than ninety (90) days after the confirmed delivery date will not be approved.
- Shipping and handling fees are not refundable in any circumstance.
- Items must be returned unused and unopened, in their original packaging. Return shipping costs are paid by the customer, unless the item was defective or incorrect.
REFUNDS ARE AVAILABLE ONLY DURING THE NINETY (90) DAY PERIOD THAT FOLLOWS THE CONFIRMED DELIVERY DATE. REQUESTS RECEIVED AFTER THIS PERIOD WILL BE DECLINED. NO EXCEPTIONS.
2. Requests That Are Not Eligible
Refunds will not be issued for:
- Requests submitted after the 90-day guarantee period.
- Subscription renewals or recurring charges processed after the 90-day period following the original delivery.
- Orders already processed or fulfilled once the 90-day period has ended.
- Any request that falls outside the terms of this policy, for any reason.
No exceptions are made beyond the 90-day money-back guarantee. The carrier's delivery confirmation is considered conclusive proof of delivery and marks the start of the 90-day period, even if no signature was collected.
3. Subscriptions and Recurring Orders
3.1 Refunds on Subscriptions
If your order includes a subscription, the 90-day money-back guarantee covers your first shipment only. You are responsible for managing or cancelling your subscription within the 90-day guarantee period. Renewals charged after this period are not eligible for a refund.
Not cancelling before a renewal billing date is not a valid reason for a refund. It is your responsibility to manage, change or cancel your subscription before it renews.
3.2 Automatic Renewal
YOUR SUBSCRIPTION RENEWS AUTOMATICALLY UNTIL YOU CANCEL. YOUR PAYMENT METHOD WILL BE CHARGED EVERY 30 DAYS, OR AT THE DELIVERY FREQUENCY YOU SELECTED. BY PLACING YOUR FIRST ORDER, YOU EXPRESSLY AGREE TO THESE AUTOMATIC RENEWAL TERMS AND TO THIS SUBSCRIPTION POLICY.
3.3 Cancelling Your Subscription
You can cancel your subscription at any time. To avoid the next recurring charge, please cancel at least twenty-four (24) hours before your next scheduled billing date. You can cancel through your account at trycalendra.com/account or by emailing support@trycalendra.com. Cancellations take effect at the end of the current billing period. Renewal charges already processed when you cancel are not refunded.
3.4 Billing Information
You agree to keep your billing information current, complete and accurate, and to update it promptly when it changes. You can update it in your account portal or by contacting support@trycalendra.com.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, contact support@trycalendra.com within forty-eight (48) hours of delivery, including your order number and photos. You do not need to return the item. We will either send a free replacement or issue a full refund, at our discretion. This is in addition to, and does not affect, your eligibility for the 90-day money-back guarantee.
5. Order Cancellations
You may request to cancel a one-time order within two (2) hours of purchase by emailing support@trycalendra.com. Orders that have already been processed or shipped cannot be cancelled. If your order has shipped, the standard 90-day money-back guarantee applies.
A $2.00 administrative processing fee may be charged on order cancellations to cover processing costs.
6. How to Request a Refund
To request a refund within the eligible 90-day period:
- Email support@trycalendra.com with your order number and the reason for your request.
- Our team will review your request and reply within 3 business days.
- Approved refunds are issued to your original payment method. Posting times depend on your bank or card provider.
- You will receive a confirmation email once your refund has been processed.
Once your return is approved, send the item with a reliable, trackable carrier to the address included in your return authorization, securely packed in its original packaging. Refunds are processed within 10 business days after we receive and inspect the return. Posting times depend on your bank or card provider.
7. Lost or Undelivered Packages
If your package has not arrived within the estimated delivery time, contact support@trycalendra.com so we can open an investigation with the carrier. Whether a lost package qualifies for a refund or replacement is decided once the carrier investigation is complete, and is subject to the 90-day period from the confirmed or estimated delivery date. We are not responsible for packages lost because of incorrect shipping information provided by the customer.
8. Shipping Costs
Shipping and handling fees are not refundable in any circumstance, including approved refunds. Return shipping is paid by the customer, unless the item received was defective or incorrect, in which case Calendra covers the return shipping.
9. Changes to This Policy
Calendra may update or change this policy at any time without prior notice. Changes take effect as soon as they are published on our website. By continuing to use our website or buy our products, you accept the policy in effect at that time.
10. Acknowledgment
BY PLACING AN ORDER WITH CALENDRA, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THIS REFUND POLICY IN FULL, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS AND EXCLUSIONS.
Contact Us
Calendra
c/o DC ECOMM LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@trycalendra.com